Privacy Policy

At GiftCart Australia (giftcart.com.au), we recognize the critical importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We collect information reasonably necessary to provide you with seamless shopping and customer care, including:

Contact Details: Full name, delivery address, billing address, email address, and contact phone number.
Order & Transaction Records: Purchased items, payment transaction reference numbers, order history, and delivery tracking.
Device & Browsing Data: IP address, device type, browser specifications, operating system, and site navigation paths collected to ensure system security and optimize performance.

2. How We Collect Personal Information

We collect personal information directly from you when you:

Place an order or register an account on giftcart.com.au.
Subscribe to our newsletters or promotional updates.
Contact our customer support team via phone, email, or chat.
Interact with our website cookies and analytical tools.

3. Purpose of Collection & Use

We collect, hold, and use your personal information solely for genuine business operations:

To process, pack, and deliver your orders accurately and promptly.
To send order confirmations, delivery notifications, and tracking updates.
To handle customer service inquiries, warranty claims, and return requests.
To detect, prevent, and protect against fraudulent transactions.
To improve our website functionality, product range, and shopping experience.

4. Information Sharing & Third Parties

We respect your privacy and never sell, trade, or rent your personal information to third parties. We disclose data only to trusted service providers who assist in our business operations:

Delivery Partners: Australia Post and commercial courier networks to ship and deliver your parcels.
Payment Gateways: PCI-DSS certified payment processors to authorize and complete transactions securely.
Technology Providers: Australian-based cloud infrastructure partners hosting our secure database and web services.

5. Skin Analysis & AI-Powered Features (Biometric Data Handling)

GiftCart Australia may offer optional AI-powered tools such as Skin Scan to help you find appropriate skincare, beauty, and gift items:

Voluntary Upload: Using this feature is entirely optional. If used, you may provide a voluntary facial photograph or camera feed.
Facial Geometry Analysis: The AI model evaluates visible skin characteristics (e.g. skin tone, dryness, hydration) solely to generate personalized product recommendations.
Data Storage & Deletion: Scan images are processed temporarily to compute results and are not permanently stored unless you explicitly choose to save them to your account. You can request deletion of saved analysis records at any time.
No Third-Party Sale: Biometric facial data is never sold, leased, or shared with third parties for marketing purposes.

6. Data Security & Storage

We implement comprehensive physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. All web communications involving sensitive data are secured using industry-standard 256-bit SSL/TLS encryption.

7. Cookies & Tracking

We use cookies to maintain your shopping session, remember items in your cart, and compile aggregate usage statistics. You may adjust your browser settings to reject cookies, though certain shopping features may be limited.

8. Accessing & Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you, or to request corrections if the data is inaccurate, out of date, or incomplete. You can update your details directly in your account dashboard or contact our Privacy Officer.

9. Contact Our Privacy Officer

For any privacy queries, feedback, or complaints regarding the handling of your personal data, please contact us:

Privacy Officer: GiftCart Australia
Email: info@giftcart.com.au
Phone: 0411 681 788
Operating Hours: Monday to Friday: 9:00 AM – 5:30 PM AEST
Location: Sydney, NSW, Australia