Return & Refund Policy
We want you to love your purchase. Please read our guidelines on returns, inspections, and exchanges.
Inspection at Delivery
Product(s) purchased from GiftCart Australia (giftcart.com.au) should be inspected upon delivery.
Important: If you notice any transit damage or issue with your item(s), please take photos and notify our customer service team within 48 hours for immediate assistance.
How to File a Complaint
You are advised to log a complaint through one of the following contacts immediately and obtain a complaint reference number for follow-up:
Hotline
1300 443 822Email Support
info@giftcart.com.auWhen are complaints accepted?
Complaints will be accepted under the following specific circumstances:
- Damaged GoodsProduct is visibly damaged upon arrival.
- Formulation IssuesChanges in formulation, such as unusual appearance, separation, or unpleasant odour.
- Insufficient Shelf LifeProducts with less than two (2) months of remaining shelf life will be eligible for complaint.
- Allergic ReactionsSubject to specific terms and conditions (see section below).
- Change of MindProducts may be exchanged within three (3) days of receipt. Items must be in resalable condition with all original packaging.
Allergy-Related Complaints
We understand that certain products may not suit every skin type. Customers are encouraged to review ingredient lists carefully and consult our support team before purchase.
- All product information, including ingredients and usage guidelines, is provided by the manufacturer. Customers with known sensitivities or specific ingredient concerns should consult a medical professional prior to ordering. If an order is placed independently, the customer assumes all related risks, and returns or refunds will not be accepted.
Refund Methods & Costs
Return Shipping
If the item is faulty or not as described, return shipping will be covered by GiftCart Australia under Australian Consumer Law.
Processing
Once a claim is lodged via phone or email, our Australian support team will process your return or replacement promptly.
Refund Method
Approved refunds are issued to your original payment method, or as an exchange or store credit, in full compliance with Australian Consumer Law.
* All policies above are subject to change in accordance with Australian consumer regulations.